Privacy

Effective Date: 9.15.2026 Last Updated: 9.15.2026

Rent Hero is operated by Mimlou LLC ("Rent Hero," "we," "us," or "our"). This Privacy Policy explains what information we collect when you use the Rent Hero mobile app and website at gorenthero.com (together, the "Services"), how we use it, who we share it with, and what choices you have.

If you do not agree with this policy, please do not use the Services.

The short version

We collect the information you give us about your apartment and your lease renewal, plus basic account and device information.
We use it to generate your rental market report and your negotiation message. That's the product.
We do not share your personal information with landlords or property management companies.
We use third-party services to look up market data and generate your report. They are listed below.
You can delete your account and your data at any time.

Information we collect

Information you provide

Account information. Your email address, and a password or a sign-in credential from Apple or Google if you use those to sign in.
Property and lease information. The address of your apartment, your unit or apartment number, your current rent, the renewal rent you've been offered, your lease start and end dates, and details about your unit such as bedrooms, bathrooms, square footage, floor, and amenities.
Optional context. Any additional notes you choose to provide about your situation, your building, or your tenancy.
Support communications. If you email us, we receive your email address and whatever you write to us.

Information collected automatically

Device and usage information. Device type, operating system version, app version, language, general region, IP address, and crash and diagnostic logs.
Product analytics. Which screens you open and which features you use, so we can understand where the app is working and where it isn't.

Information we do not collect

We do not ask for and do not collect your Social Security number, government ID numbers, bank account or credit card numbers, credit score, income documentation, or precise GPS location.

How we use your information

To generate your rental market report, including finding comparable units and calculating a fair renewal range.
To generate a negotiation message you can send to your landlord.
To create and maintain your account and deliver the Services.
To respond to your questions and provide support.
To monitor performance, fix bugs, and improve the app.
To detect and prevent fraud, abuse, and security incidents.
To comply with legal obligations.

We do not use your information to serve you targeted advertising, and we do not build advertising profiles about you.

How we share your information

We share information only with the service providers that make the product work, and only as needed. We require these providers to protect your information and to use it only to provide services to us.

Cloud hosting and authentication. Stores your account and report data and signs you in. Receives your account information and your property and lease information.
Address and mapping services. Find and validate your building and nearby properties. Receive your property address.
Rental market data providers. Retrieve rents, concessions, availability, and comparable units. Receive your property address and unit characteristics.
AI processing provider. Analyzes comparable units and drafts your report and negotiation message. Receives the property and lease details relevant to that analysis.
Analytics and crash reporting. Helps us understand app performance and diagnose errors. Receives device and usage information.
Apple App Store and Google Play. Process purchases and subscriptions. Payment details are handled by the store; we do not receive or store your payment card information.

We may also disclose information if required by law, in response to a valid legal request, or to protect the rights, safety, or property of Rent Hero, our users, or others. If Rent Hero is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you before it becomes subject to a different privacy policy.

We do not share your personal information with landlords or property management companies.

Aggregated and de-identified information

We may create aggregated or de-identified information from the data we collect — for example, statistics about rent levels, renewal increases, or negotiation outcomes across many users. This information does not identify you and cannot reasonably be linked back to you or your unit. We may use, publish, or share aggregated and de-identified information for any purpose, including research, marketing, and commercial arrangements with third parties. Where we de-identify information, we maintain it in de-identified form and do not attempt to re-identify it except as permitted by law.

Artificial intelligence

Rent Hero may use artificial intelligence to analyze rental market data and to draft your report and negotiation message. We currently use the Anthropic Claude API for this purpose.

To generate your report, we send Anthropic the details relevant to the analysis: your property address, your unit characteristics, your current and proposed rent, and the comparable rental data we have gathered. We do not send your name, your email address, or your account credentials.

Under Anthropic's commercial terms of service, Anthropic does not use this information to train its models, and inputs and outputs are automatically deleted from Anthropic's systems within 30 days. Anthropic acts as our service provider and processes this information only to return results to us.

Reports and messages generated by Rent Hero are informational. They are produced with the assistance of automated systems and may contain errors. They are not legal advice, and we do not guarantee any particular outcome in your negotiation. You are responsible for reviewing anything you send to your landlord.

We may change AI providers in the future. If we do, we will update this policy.

Payments

Purchases and subscriptions are processed by the Apple App Store or Google Play. Their terms govern payment processing, renewals, and refunds. We receive confirmation that a purchase occurred, but we do not receive or store your payment card number.

How long we keep your information

We keep your account information and your reports for as long as your account is active, so you can return to your past reports.

If you delete your account, we delete your account information, property and lease information, and reports within 30 days, except where we are required to keep certain records to comply with law, resolve disputes, or enforce our agreements. De-identified and aggregated information that can no longer be linked to you may be retained.

Your choices and rights

Access and correction. You can view and edit your account and property information in the app.

Deleting your account. You can delete your account and associated data from within the app under Settings, or by emailing us at support@gorenthero.com.

Marketing emails. If we send you promotional email, every message will include an unsubscribe link. Transactional messages about your account and your reports will still be sent.

Depending on where you live, you may have additional rights, including the right to know what personal information we collect, the right to request a copy of it, the right to request deletion, the right to request correction, and the right not to be discriminated against for exercising these rights. California residents have these rights under the California Consumer Privacy Act.

To exercise any of these rights, email support@gorenthero.com and tell us what you'd like us to do. We will verify your request using the email address associated with your account and respond within the time period required by applicable law.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and storing API credentials server-side rather than in the app. No system is completely secure, and we cannot guarantee absolute security.

Children

Rent Hero is not directed to children. You must be at least 18 years old to use the Services. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.

United States only

Rent Hero is intended for use in the United States only. The Services are offered solely to residents of the United States, and the rental market data we rely on covers United States properties.

Rent Hero is operated from the United States, and our systems and service providers are located in the United States. We do not offer the Services to, or direct them at, individuals in the European Economic Area, the United Kingdom, or Switzerland, and we do not knowingly collect personal information from individuals located in those regions.

If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with your local laws. Your information will be processed in the United States, where data protection laws may differ from those in your country.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the "Last Updated" date above and notify you in the app or by email before the changes take effect.

Questions about this policy or your information:

Email: support@gorenthero.com